Shipping policy

Shipping Policy

Thank you for shopping with Venix Amsterdam! We strive to deliver your orders quickly and safely. Please read the following details about our shipping process.

Processing Time

Orders are usually processed within 1-3 business days after payment confirmation. During busy periods or sales, processing might take a bit longer, but we will keep you informed.

Shipping Methods & Delivery Time

We use trusted courier services to ensure your package arrives on time. Estimated delivery times:

• Netherlands: 1-5 business days

• European Union: 3-7 business days

• International: 7-14 business days (depending on destination and customs)

Shipping Costs

Shipping costs vary depending on your location and order size. You will see the exact shipping fee during checkout before completing your order.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to follow your package’s journey.

Customs and Import Duties

For orders shipped outside the European Union, customs fees or import duties may apply, which are the responsibility of the customer. Please check your local regulations for more details.

Shipping Restrictions

We currently ship to most countries worldwide. However, some remote locations or certain countries might be excluded due to courier limitations. If your location is not eligible, you will be notified during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@venix-amsterdam.com. We will work with the courier to resolve the issue as quickly as possible.